Most form problems have a simple cause. Find yours below, try the fix, and if it still fails, call the NTA helpline with your application number ready.
Last updated: 26 October 2026
Do not fill a second form to get around a problem. NTA allows only one application per candidate. Fix the issue in the same form, or in the correction window from 27 to 29 November 2026.
| Problem | Likely cause | What to do |
|---|---|---|
| Aadhaar name does not match | Aadhaar has a full name; Class 10 has a short one, or spelling differs | Enter details as in your Class 10 certificate. Update Aadhaar through UIDAI later if needed. |
| Aadhaar or eKYC authentication failed | Mobile not linked to Aadhaar, or details typed differently | MeriPehchaan also accepts PAN, driving licence or APAAR for verification. Try another option. |
| Photo upload error | File above 200 kB or below 10 kB, or not JPG | Resize and save as JPG. Check the size in file properties. |
| Signature upload error | File above 100 kB or a PNG/PDF | Scan again and save as JPG between 10 and 100 kB. |
| Live photo not working | Camera blocked by the browser, or no webcam | Allow camera access in browser settings, or scan the QR code with your phone. |
| Website not loading | Heavy traffic near the deadline | Try early morning or late night. Do not wait for 22 November. |
| Money deducted, no confirmation page | Payment still processing | Wait a few hours and check your login. If the status does not update, contact your bank or payment gateway. Do not pay twice in a hurry. |
| Forgot application number | Not noted down | Use the forgot-application-number option on the candidate login page with your registered details. |
Call 011-40759000 or 011-69227700, or email jeemain@nta.ac.in. Keep your application number, date of birth and a screenshot of the error ready. Official notices are on jeemain.nta.nic.in.
Fill the form with your name as in the Class 10 certificate, because the 2027 scorecard is generated as per that name. Update Aadhaar through UIDAI if you can.
Registration uses MeriPehchaan, which also allows eKYC through PAN, driving licence or APAAR. Try another method, or call the NTA helpline at 011-40759000.
Usually the file is above 200 kB, below 10 kB, or not a JPG. Resize it and save it as JPG.
Not immediately. Wait a few hours and check the payment status in your login. If it still fails, contact your bank or the payment gateway.
011-40759000 or 011-69227700, and email jeemain@nta.ac.in.
Small changes like a new hairstyle are normal. The 2027 bulletin advises updating Aadhaar with a recent photograph, so update it if you can. Upload a recent photo in the form and carry a valid photo ID on exam day.
Your passing year is the year you first passed Class 12. Fill marks as shown on your marksheets; if you are unsure about a field, call the NTA helpline at 011-40759000 before submitting.
